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20 Jan 2021

All rights reserved. Do you agree with Starling Bank’s star rating? Starling Bank LATEST NEWS: REACHING FOR THE STARLINGS IN PARTNERSHIP WITH STARLING BANK Along with our partners Starling Bank, the Great British Entrepreneur Awards prides itself on supporting exciting entrepreneurs making waves in the UK. Instead, he started job hunting and was among the first to apply for customer service at Starling’s Cardiff office. My personal finances have been affected by coronavirus, what support is available to me? If you have a question or concern about your bank account, you can contact customer service by: Sending a message to start a Live Chat through the Starling app or website No one was left behind and that’s what really brings a sense of pride in the job. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Interested in investing in Nigeria? Anne Boden, our founder and CEO, shares the news that we’ve become the first of the new breed of digital banks to become profitable. As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. “They’re very forward looking and supportive. Everyone brings different life experiences,” he says. Do you agree with Starling Bank's TrustScore? Download the app from your phone to apply for an account. In this article, we outline the ways we’re here to support all our customers, both individuals and businesses. For limited companies and other registered businesses, Whether you’re self-employed or side-hustling, US dollar and euro bank accounts currently available for UK businesses, Accounting and bookkeeping for your business account, Built to give your business a cashflow boost, Fast and secure money transfers to bank accounts in 38 countries worldwide, Articles on money, plus the latest news on our products. Starling is a fintech … At Sterling Bank, our customers are our number one priority. Her experience as a carer, which started when her dad fell ill, encouraged her to try new things. Please fill the form below and we’ll reach out … | Read 18,501-18,520 Reviews out of 18,995. We’re committed to being an inclusive workplace. Coronavirus Business Interruption Loan Scheme. “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. 017003270 customercare@sterling.ng (+234) 07008220000 Facebook Twitter Instagram Youtube Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. Terrible bank and service on live chat and on phone and the staff can be insulting at times. Do you agree with Starling Bank's TrustScore? Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Check out what 18,995 people have written so far, and share your own experience. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. | Read 18,621-18,640 Reviews out of 18,994. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. Why is there a temporary payment limit on a new payee I have created? Do you agree with Starling Bank's TrustScore? These cookies are set by third parties. Starling Bank is registered in England and Wales as Starling Bank Limited (No. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. There’s a huge help section on the Starling website and you can also find live chat and phone numbers in the app or over on Starling’s website. Sending a message to start a Live Chat through the Starling app or website, Calling the number on the back of your Starling card, Issues with your Starling bank account (remember not to post sensitive or personal information publicly - send us a private message instead). But, their customer support teams are available 24/7. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. “Starling is so people driven. You can speak to a human being - not a bot - any time of the day or night. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. Starling Bank Limited; Starling Bank Limited. What should I do if my card is lost or stolen? Getting started with Starling is quite easy. Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). Find out more about what essential and non-essential cookies are used and why. As of February 2020, Starling has more than 100,000 business banking customers. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014. Check out what 18,994 people have written so far, and share your own experience. It was tough but it was also very rewarding,” she says. Its banking app offers business, personal, euro and joint current accounts on Android and iOS. | Read 18,441-18,460 Reviews out of 18,995. “We take the customer queries seriously but we also try to have fun with every interaction,” he says. Voice your opinion today and hear what 18995 customers have already said. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. With Starling’s banking app, you'll get instant notifications when you spend or get paid, insights that reveal your spending habits, the ability to deposit cheques directly from your mobile, 24/7 support and an application that only takes minutes. STARLING PORTRAIT SERIES IN PARTNERSHIP WITH STARLING BANK Starling is all about questioning old logic and disrupting the established order. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Since its founding, it has received over £230m of funding. What should I do? We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. … We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is registered in England and Wales as Starling Bank Limited (No. You can reach Starling anytime, literally within minutes (see customer service section below)! Starling Bank is registered in England and Wales as Starling Bank Limited (No. Customer support is very efficient. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. | Read 18,361-18,380 Reviews out of 18,994. My card hasn't arrived. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. YouTube. We want to change banking for good. I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. Do you agree with Starling Bank’s star rating? Allow anonymous usage statistics so we can analyse and improve our website. | Read 18,581-18,600 Reviews out of 18,995. Do you agree with Starling Bank's TrustScore? Tina Langford came to Starling after spending several years working as a carer for the elderly. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. You can chat to the bank on its app, via email, desktop live chat or on Twitter. Tide offers 24/7 in-app support but its phone support is not 24/7. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. Your money is covered up to £85,000 by the Financial Services Compensation Scheme. ... “We run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. YouTube. There are no branches, so support is either via phone or a chat function in the app. Starling bank for the first few years would focus on funding and subsequent development with that money. Do you agree with Starling Bank’s star rating? Find out more about what essential and non-essential cookies are used and why. Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Alternative. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. These cookies are set by third parties. You can speak to a human being - not a bot - any time of the day or night. You’ll then have these options: Chat with us - start a live chat session Check out what 18,994 people have written so far, and share your own experience. Internet Banking. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. There is a chat function on the app where you can also report fraud. Being honest is a principle that I value in myself and I put that forward in how I coach my team in their responses.”, Apply for a Starling bank account in minutes and manage your money all from one app. Is Starling Bank safe? To provide you with the full functionality of our website. At the moment, most people are working remotely, a … Find out more about what essential and non-essential cookies are used and why. “It’s been a very steep learning curve. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. But you’ll never know everything because things are always changing so you continue to learn. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. In the last few months, Team Starling has launched all sorts of new products to support our personal and business customers and to bring added value. The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. There are no Starling bank branches. What documents do I need to open a Starling business account? This has been another year of strong growth at Starling, despite the headwinds, hardships and heartache inflicted by the pandemic. Wherever our customers are, Starling is there to support them, and it’s all … That’s why in 2017 we signed the Women in Finance Charter. They cannot be disabled. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. They cannot be disabled. His answer? Full free UK current … The teams are usually based across our UK offices in Cardiff, Southampton and London. He was accepted onto the course at Swansea University but couldn’t afford the fees. Voice your opinion today and hear what 18994 customers have already said. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Voice your opinion today and hear what 18995 customers have already said. Our Privacy Notice sets out how the personal data collected from you will be processed by us. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Everything is built around customer experience and support.”, ‘Are you a real bank?’ is one of the questions he’s asked most often. It is vital that our customers can reach us at any time, day or night. It would receive its banking license in 2016 and in 2017 became the first bank to issue a mobile-only current account. “I loved it - I met some real characters. … Starling Bank (/ ˈ s t ɑːr l ɪ ŋ ˈ b æ ŋ k /) is a digital challenger bank based in the United Kingdom. Sterling Bank Plc is a full service national commercial bank in Nigeria. I’ve applied for a business account, how long does it take to open? “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. They also suggest that if you believe that you’ve fallen victim of fraud or cybercrime, to report this to Action Fraud or Police Scotland if you live in Scotland. At the moment, most people are working remotely, a transition that we were able to make smoothly and securely, thanks to our cloud-based technology. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. That’s what keeps the job so interesting.”. Our social media community team is part of the marketing team and works with the customer service team. Business. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Do you agree with Starling Bank's TrustScore? Internet Banking. Call or chat us. His favourite thing about Starling customers? They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. This style of banking would help pave … We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Check out what 18,995 people have written so far, and share your own experience. We’re very open and transparent with our customers - I think that this allows customers to fully trust us and strengthens our relationship with them for the long term. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Sterling Onepay (Internet banking) Corporate Internet Banking; Menu. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. If you need any help, the support team is available 24/7 for a live chat. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Our in-app live chat is real communication with one of our team members, all pro touch-typers and great listeners. It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. Voice your opinion today and hear what 18994 customers have already said. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. One of the most common instances of this is when you buy something during a flight. Starling Bank offers a full UK current account that can be opened and managed directly from the app. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Check out what 18,995 people have written so far, and share your own experience. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. As well as the … Follow our progress here. Here, we ask our customers about what they love most about Starling. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … Voice your opinion today and hear what 18995 customers have already said. Why has my card transaction been declined? Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. To provide you with the full functionality of our website. Starling updates in real-time and sends notifications every time money moves in or out of your account. Download the Starling Bank app from the Apple App Store or Google Play Store and follow the steps in-app to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. Digital bank Starling followed closely behind with 84 per cent of customers, while First Direct, HSBC’s internet-based retail banking division, boasted 83 per cent. Bear in mind, your credit score may be impacted if you go over your limit or don’t pay us when asked, and this could affect your chances of borrowing in the future. “Yes. Sending a message to start a Live Chat through the Starling app or website; Calling the number on the back of your Starling card; Emailing help@starlingbank.com; Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Please remember that when you call, we’ll ask you some security questions to confirm your identity. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … We may not be face to face but we are definitely with you. It’s all sorted and in the hands of the ombudsman too little too late as ever just hope my review will hope … How do I activate and differentiate the Connected card? © Starling Bank 2021. Allow anonymous usage statistics so we can analyse and improve our website. “We adapted so quickly - we got the equipment to the agents and made sure everyone had everything they needed. “Some people have worked in call centres before, some have come straight from university or are still at university. If you’re an existing customer, the fastest way to contact us is via the Starling app. Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Which means it will not place any cookies until you click to play the video keeps job... Ll ask you some security questions to confirm your identity announced, we continued! Tesco mobile and Cineworld younger demographic ) he studied Theatre and Performing Arts at university... 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