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20 Jan 2021

To make sure that everything’s working, you can’t split the 2.4GHz and 5GHz networks on the Hub, and all of your devices need to be connected using WPS, in order to build the wireless mesh network correctly. This means that the box will complete updates in … The original Sky Q Silver box shipped with a HDMI 1.4 output, … Video on Demand and Live TV limited to US consumers. FsfS is available for one-off payments covering th… If you connect your main Sky Q box via Ethernet, then the 2.4GHz channel is not used, so disabling it is pointless. No luck? Sky Q uses a 5GHz mesh network for video streaming to Sky Q Mini boxes. Go to Settings, Setup, Network and select Reset followed by Confirm. Also here, no cnn. Not working through the catch up feature on @sky 18 Jan 2021, 7:46 p.m. @sky867512 Another day another Now TV (Sky) broadband outage all day. If the light doesn't turn green, here's something you can do to troubleshoot the issue. Then, go to your main Sky Q box (or Sky Q Booster) and press and hold the WPS button (far right), until it goes orange. 2021-01-18 17:37:50 @disco_hits @1magiccityboy @CNN @CNNgo It's not working on my Fire Stick either! Your main Sky Q box should be connected to the internet via your 2.4GHz network. "We have been working on it," explained Sky's group chief product officer, Fraser Stirling, to Pocket-lint during a briefing on new Sky Q features. In other words, be really careful before you decide to disable 2.4GHz. Sky + Box : This handheld pointing device provided with this version of the box is less powerful. Drop in. Whenever I change channel to CNN I get a ‘no satellite signal’ message for a few seconds and then I get the channel as normal. All Sky Q Mini boxes also connect to your 2.4GHz network, which might seem a bit wrong. Sky Q uses a 5GHz mesh network for video streaming to Sky Q Mini boxes. media.info: For full details of broadcaster contacts, see the media.info CNN International HD page. If you've got Sky Broadband, you shouldn't have problems, as all of the Mini boxes act as hotspots. If you’ve got the Sky Q Hub, your router also acts as part of the mesh network, and you get an additional feature: your Mini boxes act as Wi-Fi hotspots, repeating the same network name around your house and improving coverage. * 10 minute preview each day, log in with your satellite or cable provider for unlimited viewing. I have turned off the power to the Sky box, and then back on again, but the issue still remains. Please remember to give the boxes a little time to settle down: they may default to the 2.4GHz network on the first connection until the 5GHz network is established. If you don’t have a Sky Q Hub, your box’s wireless connection will be disconnected. The answer is yes, but what you can’t see is that there’s also a 5GHz Sky mesh network running in the background, which is used for streaming. It's currently showing 50% signal strength when it should normally be 80-90%. Read on for the full story or jump straight to the bit you're interested in using the links below. Here are the main changes and new features you can expect. The various version of this remote includes: Accessibility Remote. This only happens to CNN so far, as far as I know (I haven’t gone through every single channel that my box receives!). Why is NETFLIX just spinning suddenly app will not load, refreshed and turned off at wall. While this does mean you can’t choose which network to connect to (2.4GHz or 5GHz), the system is supposed to intelligently choose which network your device should connect to. It uses Wi-Fi to pump content around your house from TV box to TV box and can even be used as a mesh Wi-Fi system to ensure you have no dead spots at home. The Sky engineer also turned off wi-fi on Sky Q as well. Re: Where has CNN news gone my box saying no signal for this channel ? My box says there's no signal when I change to that channel but works properly after waiting a few seconds. It can, however, be a little fussy about the way you set it up, particularly if you decide you'd rather get your broadband from another provider. In other words, streaming problems are not caused by the 2.4GHz network! Watch 250+ channels of free TV and 1000's of on-demand movies and TV shows. a) If you are on Windows: Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager. More info: Freesat from Skyon Wikipedia Freesat-from-Sky (FsfS) is a service available in the UK from Sky UK. Sky Q review: The best premium TV system in the UK now comes with Prime Video, Guide to Sky Q Multiscreen: Everything you need to know about Sky multiroom, How to fix problems if you don't have Sky Broadband, How to fix problems if you do have Sky Broadband. If your boxes are set up correctly, they’ll continue to get a picture on-screen; if the signal drops, you have a 5GHz mesh network issue. If you have a Sky Q Hub, you’ll be asked if you want to use your box as a Wi-Fi hotspot. Repeat these steps for another Sky Q Mini box, if you have one. Additional Sky Q Mini boxes connect to your 2.4GHz network and also to a hidden 5GHz mesh network. Never disable the 5GHz mode, as this will break the mesh network and cause endless problems. Let your box connect to the network. To do this, go to Settings, Setup, Network and select the Reset option, then select confirm. Once your box has updated, try the subtitles again. A secondary problem is deciding to connect your main Sky box via Ethernet, as this can interfere with your mesh network. It’s free. Sky Q is a highly impressive TV platform, especially in its multiroom format. Give the signal a while to settle down: the Mini box may default to the 2.4GHz network at the start, before connecting to the 5GHz network for a more stable connection. Your Sky Q Silver box connects to your router via 2.4GHz, to ensure that it works with every system. No ads. However, Ethernet’s a brilliant technology that’s generally faster than wireless, so you may want to use it in some circumstances. We recommend that you select Yes, unless you have a really good reason not to. how to fix Sky Q problems if you don't have Sky Broadband, how to fix problems if you have Sky broadband. Repeat these steps for every Mini box on the network. If you don’t have Sky broadband, you won’t have a Sky Q Hub. All you need to do to get Disney Plus UK on Sky is wait for the software update. In fact, in a properly set up Sky Q system, all streaming is performed over 5GHz, and 2.4GHz is only used for Wi-Fi hotspots, as a failover and for some updates. Politics at CNN has news, opinion and analysis of American and global politics Find news and video about elections, the White House, the U.N and much more. In our experience and from reading all the various advice on forum threads, the problems are largely caused by changes being made to a system that upset the way the Sky Q mesh network behaves. If you see the name of your home network, your Sky Q box is set up correctly. Best mid-range phone: Great, affordable smartphones, Best Samsung phone 2021: Galaxy bargains this Boxing Day, HDMI vs DisplayPort vs DVI vs VGA vs USB-C, Best Android phone: The best budget, mid-range and high-end, The best budget smartphones: The best cheap phones in the UK, Samsung Galaxy A21s review: The ‘s’ stands for sensational, The best wireless routers to buy right now, Best laptop: The finest Windows, Apple and Chrome OS laptops, Xiaomi Redmi Note 9: Another budget superstar, Sky Q: The best premium TV system in the UK, BT Ultra HD YouView box: UI revamp and Atmos audio coming, Virgin Media TiVo 1TB review: Still a great PVR, Sky Q gets new features and major UI overhaul, Freesat 4K TV Box: A slick 4K-ready Freesat box. The app will be downloaded onto your Sky Q box.Check as it was updated on launch day – Tuesday 24th March. Your Sky Q Mini box will connect to the network, get an IP address and then it will start up and connect to your main box. I’m having the same issue. Boxes that will not work with Sky UHD HDR are: 32B0xx Sky Q 2TB 32C0xx Sky Q 1TB 32C1xx Sky Q 1TB. Repeat for any other Boosters. No point in rebooting your sky recievers folks its got to be a  problem at skys end after the technical change and then blaming it on customers sky recievers. Offer not available with any other offers. After all, aren’t they supposed to be 802.11ac 5GHz devices? Now, press and hold the WPS button on the Booster until it flashes amber. If you look around the back of your Sky Q box, or your Sky Q Mini boxes, you’ll see that there are Ethernet ports, all blocked off with a little tab that warns you about using them. If you don’t have Sky broadband, your Sky Q Mini boxes aren't using 2.4GHz for the Wi-Fi hotspots and should only use this connection rarely. Log into your Hub’s home page and go to the Wi-Fi settings. Either do this by pulling the plug from the socket, or using a power switch if there is one. Go to your main Sky Q box and press and hold the WPS button (far right) until its amber light starts to flash. In this case I would contact Sky if the problem persists and has been going on for a while, as an engineer visit may be required. Your Sky Q Mini box should now pick up the network and connect. View the latest news and breaking news today for U.S., world, weather, entertainment, politics and health at CNN.com. Coronavirus: Woman 'named and shamed' by neighbours on Facebook for not joining clap for carers. For Sky Q, the latter points are the most important, as you only need enough bandwidth to stream HD and reliability is more important than speed. Sky Q voice control is not working: Your Sky Q box needs to be connected to the broadband for voice control to work. This is entirely normal, as your existing 5GHz network doesn’t have the Quality of Service (QoS) or mesh networking abilities that Sky Q needs. If you were having hotspot issues, see if they’ve gone away. What exactly does the on screen error message say? Has anyone else had problems. Regional content: National channel with no regional content or variations. If you don’t have Sky broadband, you should see on your Mini boxes that if you go to Settings, Setup, Networks, Advanced settings that your box is connected to a wireless network, with a name, such as SKY0B59: this is the special network that the Sky system has created and is completely normal. Repeat for all Sky Q Mini boxes. This is bad news for home cinema enthusiasts who would have been amongst the first to sign-up to the platform. How Sky Q's networking works. If you don't have Sky broadband or a Sky Q hub, your system works in a slightly different way. Check Settings to make sure the Software Version has successfully updated. Make sure the Booster is where the engineer located it. To review Sky Q, we were given a bundle that included a 2TB Sky Q box, two Sky Q Mini boxes and a Sky Hub. 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